Gemba Visits
Build a habit of “going to gemba” to surface real constraints & opportunities, with the experts who do the work.
How to go to gemba
Be Intentional.
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Where will you go?
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What do you want to see?
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Why is it important?
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Who will you talk with?
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How will you introduce yourself and ask to spend time with them?
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What do you want to better understand? Get as detailed and specific as possible.
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Take a notebook and pencil to sketch processes, layouts & capture insights, data, quotes, and aha moments.
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Take time. Block a half or whole day on your calendar and plan to stay the entire time.
While you’re there
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Observe quietly, but don't be afraid to ask clarifying questions - use discernment during busy times.
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Don't solve the problems yourself. Talk to the experts.
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Don't judge how the work is being done. Practice the golden rule.
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Don't correct. Instead, clarify. Why is it done that way?
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Ask open questions
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Follow the work
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Get to know them. It's an opportunity to make an important human connection with someone doing the value-adding work in the organization.
After
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Express sincere gratitude
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Reflect on what surprised you
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Outline your ideas, insights, and potential next steps
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What data would be helpful to know?
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Who else would you like to talk with? What would you ask?
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Where else could you "go to gemba" to see another perspective? Where would you go?
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Consider following up with the people you spent time to share insights, ask clarifying questions, and keep the conversation open.
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Repeat... go back to Be Intentional.