About
Sarah Bonzo
Sarah Bonzo, Ph.D. is Chair of the Marketing and Management Department and an Associate Professor in the College of Business and Entrepreneurship at the State University of New York at Oswego, where she teaches in the MBA in Healthcare Administration, consistently ranked as New York’s top public online MBA program. She earned her doctorate in Industrial and Operations Engineering from the University of Michigan, previously served as Director of Transformation Management at Rochester Regional Health, and actively consults with health systems and corporate partners on developing operational excellence.
Her teaching, research, and consulting focus on applying the principles of operations management, patient flow, and design thinking in practical ways. Whether working with students, health systems, or corporate partners, Sarah emphasizes application and coaching, helping people see problems more clearly, test solutions quickly, and build the leadership skills needed to create meaningful improvement.
About
Toni Benner
Toni Benner, D.ODC, is a keynote speaker, coach, and organizational change leader with more than 20 years of experience helping teams drive meaningful, sustainable improvement. Her work integrates lean thinking, appreciative inquiry, and experiential learning to help individuals and organizations align purpose with action. Toni has partnered with a wide range of organizations across healthcare, academia, the military, and industry where she designs and leads programs that foster innovation, engagement, and cultural transformation.
Toni recently completed her doctoral degree in Organization Development and Change and was selected for a fellowship at the Cleveland Clinic, further advancing her work at the intersection of leadership, learning, and healthcare improvement. She also serves as an adjunct faculty member at Syracuse University, where she teaches Lean and the Growth Mindset in the graduate Engineering Management program. Through her teaching, coaching, and facilitation, Toni is known for creating powerful “a-ha” moments that help leaders and teams think differently, learn faster, and take meaningful action.
Our Extended Team
We work with a small, trusted network of collaborators (coaches, educators, and practitioners) brought in as needed. We tag each other in as needed to deliver the best possible learning experience for each client. We are happy to partner with internal teams and departments (training, operational excellence) as well.
Our Values
The Golden Rule
Treat people with dignity and respect. Improvement only works when people feel safe, heard, and valued.
The Growth Mindset
Assume learning is always possible. Mistakes are information, not failure, and progress comes from curiosity, not certainty.
Our Approach
Go see
Observe the real work where it happens.
Ask why
Seek understanding before solutions.
Show respect
Assume people are doing their best within the system.
Learn through PDCA
Plan → Do → Study → Act to test and adapt ideas.
Let’s Connect
If you’re ready to start improving how work gets done, or just want to talk through your situation,
let us know. Send an email to sarah@tagteams.com or book a virtual call.